Taplytics Privacy Policy

Privacy Policy

This Privacy Policy covers the types of personal information we collect, how we use it, who we share it with, your rights and choices with respect to the use of your personal information , and the steps we take to protect it. We collect information through the website, the Taplytics Dashboard, your input on our website and directly from our customers when using our services.

Personal information, or personal data, means any information that relates to an identified or identifiable individual.

View and Sign Information Protection Agreement

How we collect information

Cookies

When you visit our website through your web browser, we use cookies and web beacons to collect information, such as your IP address, device identifier and usage information. Usage information may include your browser type, your operating system, the time you spend on our site and how many times you visit our website, as well as the website you visited immediately before landing on our website. We use this information to compile reports that help us understand usage of our site’s features and content, and enable us to improve our website by tailoring content of the website to your interests.

We and our providers also make use of cookies to help promote our services through marketing. At no time do we pass any cookie personal information to a third party for their own purposes.

You can opt-out of cookies or prevent third party websites from accessing our cookies through the privacy settings on your browser. That will disable, however, some features of our website.

Your inputs

We collect personal information you provide to us on our website, such as your name, email address, telephone number, and username and password, when you:

  • Contact us through the website and fill out an online form;
  • Create an account on our website;
  • Sign-up for our newsletter; or
  • Sign-up for our services provided via the Taplytics Dashboard.

This information collected is only used to fulfill the service you have requested, such as authentication for access to the Dashboard or delivering the newsletter, or to contact you in regards to your inquiries. Information collected through the Dashboard is also used to track usage and activity for diagnosis purposes. We use your browsing activity to discern your interests and provide you with advertisements and updates tailored to your interests.

Taplytics uses third party service providers to collect personal information related to payments, such as credit card information, in order to process the payment for the service or product requested.

Taplytics also uses a third party platform to solicit and display comments to our blog postings on the website. We are not responsible for the content that you post on our website and we ask that you do not post content that could violate the privacy of others.

Job Applications

When you submit an application in response to our job postings online, we collect the information you provide through the online application service, such as name, email, telephone number, and other information contained in your resume. Taplytics only uses this information to evaluate your application for employment purposes. We also use a third party platform to process this information and we have contractual agreements with the third party provider to ensure that they offer a similar level of protection for your personal information and they adhere to this Privacy Policy..

Software

When you use Taplytics’ services, we collect information, such as your IP address, device identification usage information through cookies placed on your web browser with the software development kit (SDK) used. We also collect information through the mobile SDK and network calls made to our APIs. This information is used to provide our services to you and to update and improve these services.

Our Clients’ data

Occasionally, we receive data collected by our clients for the purposes of providing our services to the client. In such cases, our clients have solicited your consent to share the personal information with us and we enter into information protection agreements with our clients to ensure that consent was properly obtained prior to them sharing your personal information.

How we protect your information

Taplytics uses third party cloud hosting technology companies in the United States to store and process the information collected. We enter into data protection agreements with these third party service providers, to ensure that they use similar levels of protection and they adhere to this  Privacy Policy. We also make sure that your personal information is transmitted in accordance with these agreements and as securely as possible using industry standard practices.

Where is your information stored

You information is stored on a secure cloud in the United States, so United States law can apply to it. Information is stored with AWS and Google Cloud. AWS, Google Cloud and Taplytics are EU-US Privacy Shield certified.

Compliance with EU-US Privacy Shield 

Taplytics and its subsidiary Taplytics, Inc. complies with the EU-U.S. Privacy Shield Framework and  the Swiss-U.S. Privacy Shield  Framework [BC6] [GC7] as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  Taplytics  has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Taplytics commits to resolve complaints about our collection or use of your personal information.  European Union and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Taplytics at: Taplytics Inc. at 304 – 49 Spadina Avenue, Toronto, ON M5V 2J1, Canada, or by email at privacy@taplytics.com

You may also invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For further information, please see  https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Taplytics has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in Canada. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS for more information or to file a complaint.  The services of JAMS are provided at no cost to you. 

Taplytics commits to cooperate with the European Data Protection Board (EDPB) and comply with the advice given by the European Data Protection Board (EDPB) with regard to information transferred from the EU and/or Switzerland, as applicable.

The Federal Trade Commission has jurisdiction over Taplytics’ compliance with the Privacy Shield.

How we share information

We never sell your personal information nor disclose  it  unless it is with your consent or as authorized or required by law. We may share your personal information collected with third party service providers to help us provide our services to you, such as processing payments or job applications. When we do this, we enter into data protection agreements with these service providers and ensure that they all comply with this  Privacy Policy.

In cases when we are processing personal information on behalf of a client, we may share personal and usage information only with the party we are providing the service for and according to their instructions.

Taplytics may transfer personal information to suppliers it employs to assist with the delivery, maintenance and development of Taplytics services. The transfer may occur across national borders. In all cases, it is subject to the following conditions:

  • The transfer is solely for the purpose of assisting Taplytics in its service delivery and under its instructions.
  • It comes under contractual clauses that ensure compliance with information protection legislation at a compatible level of protection
  • When Taplytics processes personal information,
  • Taplytics informs individuals, through this Privacy Policy and in its website Privacy Statement, of the possibility of transfer abroad, as the case may be;
  • Exercises due diligence in the choice of processors to whom to transfer the information;
  • Ensures compliance with information protection with contractual clauses and monitors compliance through means including inspections, audits and immediate breach reports.

Exceptionally, Taplytics may share personal information with third parties  in the following cases:

  • upon a request from law enforcement authorities to provide personal information in its custody, and only upon demonstration of lawful authority. If the information requested is held on behalf of a business customer, Taplytics will consult the customer unless it is prohibited to do so by law.
  • strictly as allowed by law, Taplytics may disclose information to another organization where it is:
    • to enforce applicable terms of service, including investigation of potential violations;
    • to detect, prevent, or otherwise address fraud, security or technical issues;
    • to protect the rights, property or safety of users and the public.

Your rights and choices

You have the right to limit the use and disclosure of your personal information and you can submit a request to access, edit or remove the personal information you have provided to us.

Your choices to limit use or disclosure of your personal information

You have the right to limit the use or disclosure of your personal information, as well as withdraw consent to it at every point of collection.

  •       Cookies: You can opt-out of cookies or prevent third party websites from accessing our cookies through the privacy settings on your browser at any time. That will disable, however, some features of our website.
  •       Your inputs: If you have opened an account with us, signed up to our newsletter or to our services, you can choose to close the account or unsubscribe to our newsletter or services at any time. We will delete your personal information as soon as feasible.
  •       Job Applications: When you submit an application in response to our job postings online, you may withdraw it at any time. We will return or delete your information, as you prefer, as soon as feasible.
  •       Software: You may choose to unsubscribe to Taplytics’ services. We will delete all your personal information provided for us to deliver our services. 
  •       Clients’ Data: If your information was provided to us by our clients for the purposes of providing our services to the client, we will return your personal information to the client or destroy, according to the client`s instructions, as soon as feasible.

Your rights to your personal information

You have  the following rights relating to our processing of your personal information:

  •       Access, correction and erasure: You have the right to request access to and obtain a copy of any of your personal information that we may hold, to request correction of any inaccurate information relating to you and to request the deletion of your personal information under certain circumstances.
  •       Opt-out: You have the right to withdraw your consent to us collecting, using or disclosing your personal information at any time.
  •       Right to object to direct marketing (including profiling): You have the right to object to our use of your personal information (including profiling) for direct marketing purposes, such as when we use your personal information to invite you to our promotional events that we believe may be of interest to you. You simply have to click the “unsubscribe” function to opt out and we will cease sending the messages immediately.
  •       Complaints: You have the right to lodge a complaint with us

and with the applicable supervisory authority, based on your residence, if you consider that the processing of your personal information infringes applicable law.

  •       If you are in Europe, you also have the right to :

Data portability: You have the right to receive your personal information which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.

Objection or restriction of processing: You have the right to object to or restrict our processing of your personal information under specific circumstances. Where your personal information is subject to restriction we will only process it with your consent or for the establishment, exercise or defense of legal claims.

We do not sell your personal information and do not discriminate in the provision of our services based on your personal information.

How to exercise your rights

Individual rights requests

You may file your request , in writing, through the Data  Protection Officer, at privacy@taplytics.com or  Taplytics Inc. at 304 – 49 Spadina Avenue, Toronto, ON M5V 2J1, Canada.  , Taplytics responds to individual privacy rights requests  within 30 days , free of charge, unless the volume or the complexity of the request require a longer process, where we will  will inform you  of the reasons for an extension and may charge a reasonable fee to cover administrative costs. If we cannot meet your request, we will give reasons.

Challenging compliance

You may challenge compliance with the protection of your rights by filing a complaint in writing to  Data Protection Officer at Data  Protection Officer, at privacy@taplytics.com. We will investigate the complaint in consultation with the office responsible for the use of the information. Should the complaint be well-founded, Taplytics will take all appropriate measures to resolve the complaint and, if necessary, amend its practices as needed.

 Should your concerns remain unaddressed, you can contact the Information Protection Authority in your country or the Office of the Privacy Commissioner of Canada, or use the dispute resolution process under the EU-US Privacy Shield as described above. 

Contact

For all questions relating to this Policy,contact privacy@taplytics.com or Taplytics Inc. at 304 – 49 Spadina Avenue, Toronto, ON M5V 2J1, Canada.