Zendesk sends push notifications to let you know a ticket has been assigned

Zendesk is a leading Customer Service B2B SaaS provider for technical support and customer success teams to help make their customers become more successful. In this example, Zendesk sent a real time push notification to their user to let them know they have a ticket waiting for them to take action on.

Why we think this is a good push notification:

If you have hard SLAs (service-level agreement) to fulfill, being in the know real-time is a must when there’s anything that’s escalated to your technical support teams. Here there’s a short snippet of what the ticket is about so you have context of what needs to be done.